eSolutionsGroup, a GHD company, helps public sector clients across North America better connect with communities and deliver services more efficiently through advanced website design and mobile applications. 18 years in business. 300+ clients. 55 marketing & technology awards in the past 12 months.
Electronic Media / Social Media / Interactive Media | Website Overall | 104. Professional Service
In the fall of 2016, Guelph Hydro Electric Systems Inc. decided it wanted to serve its customers better through a revamped online presence.
Safely and reliably distributing electricity to approximately 53,000 residential, commercial and industrial customers in Guelph and Rockwood, Ontario, Guelph Hydro’s new website needed to be intuitive, easy-to-use, accessible, responsive across all devices and user-friendly for a variety of tasks.
Seeking the support of eSolutions, which had previously designed the older guelphhydro.com and the Guelph Hydro Sustainability Report, the organization began the process to re-tool its website, with a launch date set for summer 2017.
The elements that were required were clear. The site had to feature a new, engaging and responsive home page that directed users to popular pages and services. It needed to feature a friendly and aesthetically pleasing design and give users a customized experience with the ability to login to their personalized MyEnergy View from both the home and interior pages.
Some user-friendly services such on guelphhydro.com include:
• The ability to pay your bill
• View service outages through a power outage map
• Report a problem
• Open or close an account
• View or change account details
• Find residential and business usage rates
• Fill out forms online
• See the latest news and Tweets using news module and social media integration
• A live chat function
• Accessible navigation and content
As a result, the new guelphhydro.com focuses on the very best user experience.
With most services, tools and information just one or two clicks away from the homepage, the new guelphhydro.com gets customers the information they are looking for quickly and efficiently.
With the official launch on July 26, 2017, Guelph Hydro is proud to now provide their customers with a much more responsive, intuitive and service-based online experience.
Guelph Hydro partnered with eSolutions to create the new GuelphHydro.com.