About Project

One of the few public utility companies in the United States that provides all major utility services, Jackson Energy Authority (JEA) needed a modern digital solution to meet it's customers' common self-service needs.

Perficient Digital designed and built a cross-platform mobile app for iOS and Android using Xamarin.Forms. The app provides a clean, interactive experience that allows customers to check balances, pay bills, report or view power outages, and find service locations. We used Azure Web Services to provide an obfuscation layer, protecting information and limiting any threat of exposure over the internet. We also trained an internal JEA team to understand and efficiently manage the platform.

JEA is now able to able to meet the demands of the modern consumer and expects to see a reduction in customer services phone calls for outage reporting and bill pay, decreased visits to service locations, and an improved customer experience.